We welcome questions, corrections, and feedback from readers who work with PC hardware. Whether you are troubleshooting a memory compatibility issue, questioning a benchmark result, or suggesting a topic we should cover, we read every message and respond when we can add value.
How to Reach Us
The fastest way to contact our team is by email. We do not operate a phone support line or physical storefront, and we do not use social media for technical support. Email keeps the conversation focused and gives us space to research your question properly before responding.
General Inquiries: contact@chinesegamesfree.com
Response Time: We aim to reply within 48 hours during regular business days. Complex technical questions may take longer if we need to verify compatibility data or reproduce an issue in our test lab.
What You Can Contact Us About
We are happy to help with the following:
- Technical Questions: RAM compatibility, BIOS settings, overclocking stability, or upgrade recommendations for your specific motherboard and CPU combination.
- Content Corrections: If you spot an error in a benchmark, a specification, or a technical explanation, let us know. We correct mistakes and publish update notes.
- Broken Links or Site Issues: If a page does not load, a download fails, or a guide contains outdated information, send us the URL and a brief description.
- Topic Suggestions: If there is a hardware subject you think we should cover, explain why it matters and who it helps. We prioritize requests backed by real user needs.
- Advertising and Partnerships: If you represent a hardware manufacturer, retailer, or advertising network and want to discuss a partnership, include your company name, proposal summary, and relevant URLs.
What We Do Not Handle
To set expectations clearly, we do not provide the following:
- Warranty or RMA Support: We do not process returns, exchanges, or warranty claims. Contact the manufacturer or retailer where you purchased the product.
- Remote Technical Support: We do not access computers remotely, debug systems via screen sharing, or provide paid consulting services.
- Custom Build Quotes: We do not build PCs for readers or provide detailed parts lists for specific budgets. Our guides are designed to help you make those decisions yourself.
- Press Releases or Product Pitches: We do not publish press releases as articles or guarantee coverage of new products. If we test something, we write about it on our own schedule.
Before You Email
If your question is about a specific article, include the article title and URL. If your question is about a hardware compatibility issue, include:
- Your motherboard model and BIOS version
- Your CPU model
- The exact RAM kit you are using (part number, capacity, speed, and timings if known)
- A clear description of the problem or the result you are trying to achieve
Messages with complete technical details receive faster and more accurate responses than vague questions like “Why is my RAM slow?”
Privacy When Contacting Us
When you email us, we collect only the information you voluntarily provide: your name, email address, and the content of your message. We do not share this information with third parties, sell it to marketing lists, or use it for purposes beyond responding to your inquiry.
For full details on how we handle data, please read our Privacy Policy.
Business and Media Inquiries
If you represent a company, publication, or organization and need to discuss partnerships, syndication, or media coverage, use the same email address above. Include “Business Inquiry” in the subject line so we can route your message appropriately.
Please note that we do not accept paid reviews, sponsored content that requires positive coverage, or affiliate partnerships that compromise our editorial independence. Any commercial relationship we enter into is disclosed to our readers.
Physical Address
ChinaGear Lab operates as a digital publication. We do not maintain a public office or retail location. All correspondence should be directed to the email address listed above.
Spam and Abuse
We do not respond to unsolicited marketing emails, link exchange requests, guest post pitches, or SEO service proposals. Messages of this nature are filtered automatically. If you are a legitimate hardware vendor with a product worth testing, explain your proposal clearly and we will evaluate it.
Last updated: June 2026